Details

• Which aircraft parts are damaged?
   
• What is the nature of the damage?
  e.g. dent, hole, scratch, contamination, moisture
   
• What does the damage look like?
  e.g. bent outward or inward
   
• What are the consequences of the damage?
  e.g. delay (how long?), aircraft change (to which aircraft?), flight cancellation

Poto / video documentation

• Photos of the overall situation on site from different perspectives
   
• Photos of all damages
  • from close up, in order to make details recognisable
  • from a further distance to enable classification in the context
     
• Photos of all vehicles and equipment involved
  • from close up, in order to make details recognisable
  • from further away and from different angles, in order to enable assessment of the situation
  • Photos of the driver's cab or operating equipment in order to demonstrate any improper function or operation.
     
• Photos of involved loading equipment, cargo and baggage
  • from close up, in order to make detals recognisable
  • from a further distance to enable classification in the context
  • damaged areas (e.g. bulges, doublers, superstructures)
     
• Photos of license plates, registration numbers and designations
  • of vehicles and equipment
  • of containers, pallet or baggage tags
     
• Photos of markings, traffic signs, guidelines, etc.
   
• Photos of anything that could serve as evidence
  • e.g. paint/color marks on the aircraft or on vehicles, equipment, loading gear
  • objects lying around
     
• Photos of the position of the aircraft
  • How are the main and nose landing gear in relation to the markings?
     
• Photos of the view that persons involved may have had
  • e.g. perception of the taxiway from the bus driver's point of view
     
• Photos evidencing missing items
  • missing safety devices (e.g. safety shoe not placed under passenger boarding bridges and stairs)

Claims history

• How did the damage occur?
   
• What was the exact course of the loss event?
   
• Who was involved in causing or discovering the damage?
  Names of the companies and persons incl. department names, if necessary ID or U-No.

• How was the person involved in the event?
  Causer, witness, discoverer
   
• What equipment was involved and what was/is its condition?
  Type of equipment, (internal) license plate number, if applicable several e.g. for towing vehicle and tow bar
   
• What other items were related to the incident?
  e.g. loading equipment, pieces of luggage, bolts, metal parts, "Coke can", plastic parts

Further documentation and information

Important data

• Which persons are on site / no longer on site?
  e.g. Airport Security, Apron Supervision, Traffic Management, Police, Fire Department, technical provider
  • names and functions of the companies and persons incl. department designations, if necessary ID or U-No.
     
• Which further steps will be initiated by whom?
  e.g. seizure of evidence, laboratory tests to determine liquids, recovery operations
   
• What are further claim reference numbers?
  especially the Airport Security reference is a must
   
• Have third parties been harmed?
  e.g. persons, vehicles, equipment, buildings, objects.
   

Extended documentation desired:

• Re-measurement details
  e.g. overbuilt pallets, distances of markings and lines
   
• Sketches
   
• Secured evidence
  e.g. paint marks, objects lying around
   
• In-depth inquiries
  • statements from persons that can contribute to clarificaton
  • results of inspections (e.g. liquids)
  • change of markings on ground or equipment